Reference

How We Handle Your Account Information

When you open an account with us, your data security is not an afterthought.

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bandarqq login How We Handle Your Account Information
REACH OUR TEAM

Contact Us About Your Privacy

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Email Support

Send privacy questions to [email protected]. We reply within 24 hours on weekdays. Include your account username and the specific data issue you want to address.

In-App Help Portal

Open the Help tab in your account lobby and select 'Privacy and Security.' Submit a data access or deletion request directly; our team reviews it within 48 hours.

Live Chat (9am–9pm WIB)

Chat with an agent who can explain how your data is used and process account requests. Available every day including weekends. Response time under 3 minutes.

SECURITY PRACTICES

How We Protect What You Share

Encrypted Payment Details

DANA, OVO, GoPay and QRIS transaction data is encrypted end-to-end and stored in separate secure servers. Your payment method is never shown in full on your account page — only the last four digits appear.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and prevent fraudulent login attempts. Session cookies expire when you close your browser. You can manage cookie settings in your browser or contact support to opt out of non-essential tracking.

Account Access Control

Two-factor authentication (2FA) is available in your account settings. Enable it to receive an SMS code to your registered phone number every time you log in from a new device.

Data Retention Policy

We keep your account data for as long as your account is active, plus two years after closure. Game logs and transaction records are retained per Indonesian financial regulations. Closed accounts are purged after the retention period unless legal holds apply.

Third-Party Sharing

We share deposit information with DANA, OVO, GoPay and QRIS only to process your payments. We do not sell your data to advertisers or brokers. Partner game studios (like Pragmatic Play) receive only anonymized gameplay stats to improve game performance.

Data Breach Response

If a breach occurs, we notify affected users within 24 hours via email and in-app alert. We also report to relevant authorities where local law requires. You can request a free credit-monitoring service through our help portal.

Privacy Questions Players Ask Us

Yes. Go to your account settings, select 'Privacy & Security,' then 'Download My Data.' We compile your profile, game history, payment records, and communication logs into a single file sent to your email within 48 hours. You can also request this in writing via [email protected].

Payment records (DANA, OVO, GoPay, QRIS transaction IDs and amounts) are kept for two years to comply with Indonesian financial record-keeping rules. The encrypted payment method itself is deleted when you remove it from your wallet, unless you've used it in the last 12 months.

Your account is marked inactive immediately. Personal data (name, email, phone) and game logs remain in our system for two years from closure, then are permanently deleted. You can request earlier deletion by contacting support, subject to legal holds if investigations or disputes are ongoing.

No. We do not sell or transfer your account data to other platforms. Game studios we partner with (like Pragmatic Play) see only anonymous session IDs and aggregate play counts, never your name, email, or payment details.

Yes. Transactions flow directly from your wallet to our payment processor, encrypted throughout. We never store your full payment credentials — only a tokenized reference for future transactions. Each withdrawal is verified against your original deposit method for fraud prevention.

Absolutely. In your account settings, go to 'Notifications & Preferences' and uncheck 'Promotional Emails.' You'll still receive account alerts (login attempts, withdrawals, security updates) but no game announcements or weekly game emails.

We receive your IP address to verify you're in a region where access is permitted under local law. This location data is not used for marketing and is not shared with third parties. It's kept in encrypted form and deleted after 90 days unless needed for dispute resolution.

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